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  • Cancellation and Refunds

    We understand that trying new pet foods can be tricky, and also there may sometimes be circumstances outside of your control that mean you may need to return your purchase.  

    Therefore, we offer a flexible policy when it comes to returns and refunds.  
    In accordance with the Consumer Protection (Distance Selling)  Regulations 2000 (as amended), you are entitled to cancel your order for any reason and receive a full refund.

    DAMAGED OR FAULTY PRODUCTS

    If you wish to request a return or refund due to damaged or faulty goods, you must contact us within 30 calendar days of the product being delivered.  If the product was damaged in transit we will request photographic evidence of the damage to allow us to process a claim with our courier. 

    In the circumstance where a product is being returned, we will only process the refund once the item has arrived back at our warehouse. You will receive confirmation of this and information regarding the process of your refund. 

    EXCEPTIONAL CIRCUMSTANCES 

    If you wish to request a return or refund due to exceptional circumstances please contact us directly to discuss what we can do for you.  Exceptional circumstances will be considered outside of the 30 day grace period for damaged goods. 
    In the circumstance where a product is being returned, we will only process the refund once the item has arrived back at our warehouse. You will receive confirmation of this and information regarding the process of your refund. 

    100% SATISFACTION GUARANTEES

    Many of our suppliers offer 100% satisfaction guarantees on their products. If you purchase a product through us and your pet doesn’t like it we can still discuss a refund even if the product has been opened and some contents lost.   Contact us for further information as this policy differs from brand to brand.