Our European delivery services have now resumed!
As a result of the new COVID strain appearing in the UK, our courier, DPD, has stopped all European services until further notice.
This means that we cannot ship any parcels outside of the UK. We believe this is for the best to help contain COVID as much as possible, but we do still apologise for any inconveniences this may cause our customers.
If you need help locating stockists in your country, please do let us know as we can certainly help by utilising our contacts with suppliers and manufacturers.
With the COVID-19 situation escalating, I thought it was time to release a more detailed statement about it’s affect on The Thoughtful Pet Food Store.
First, I would like to assure everyone that we are still open for business. Pet food has been classified as an essential service, therefore, we are able to remain open and continue to provide our customers with pet food and supplies.
I am currently working alone organising stock and packing deliveries, thus minimising the risk of infection to myself and others around me. I am also practising good hygiene, using hand sanitiser after unloading supplier deliveries, and also between packing customer parcels.
While we are still accepting orders and operating as usual, please be aware that there may be minor delays. Some of our suppliers are experiencing an influx of orders, so it may take longer for us to order in fresh stock. Therefore, I recommend placing orders while you still have some food available at home. We will still be using DPD as our courier, and we have confirmed that they are still operating as usual, although there may be fewer drivers available.
Any products that are currently unavailable will be marked on the website and I will be happy to answer any questions about stock availability.
Finally, I would like to mention that we are not limited to the stock available on our website. As we have trade accounts with many wholesalers, suppliers, and manufacturers, we are able to get hold of lots of different products. If you are searching for something in particular and cannot find it listed on our website, please do let me know as I may be able to source it for you! This includes other brands of dog and cat food, pet accessories such as beds, toys, etc., and even items for small animals and birds.
I am aware of how stressful this time can be for a lot of people, and I’m hoping by maintaining our business and extending our services to allow us to obtain a greater variety of stock will help people who are unable to source their pet’s food from elsewhere.
If there is anything else you believe The Thoughtful Pet Food Store can be doing to help, please drop me an email directly as firstname.lastname@example.org and I will see what I can do. This offer extends to charities as well, please do not hesitate to contact us.
I hope all of our customers are staying safe and healthy, and your pets are enjoying the extra cuddles!
Managing Director of The Thoughtful Pet Food Store