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  • Delivery Information

    Orders are dispatched every Tuesday and Thursday either via DPD or Royal Mail, and within one to five working days.

    If your order is time-sensitive, please contact us and we will do our best to prioritise your order.

    WHERE WE DELIVER

    UK

    We deliver to the UK, including; the Scottish Highlands, Scottish Islands, Isle of Man, Isle of Wight, Isles of Scilly, and Northern Ireland.

    Unfortunately, at this moment in time, we cannot deliver to the Channel Islands.

    MINIMUM ORDERS

    We are proud to have no minimum order across our entire range of products.

    FREE DELIVERY

    We offer free delivery on all orders for delivery to the UK Mainland (excluding the Scottish Highlands) over £39.

    UK MAINLAND ONE-HOUR DELIVERY WINDOW

    We appreciate that no one likes waiting around all day for delivery, so we use DPD as our courier. For an additional delivery cost at checkout, we will upgrade your order to a tracked delivery. DPD will provide you with a one-hour time slot telling you when your goods will be delivered that day as well as live tracking information for your order.

    This is how it works:

    • Place your order with us and make sure that you provided us with a mobile number or email when you register your account.
    • DPD will send you a text or email on the morning that your order is due to be delivered, providing you with a one-hour window confirming when your goods will be delivered that day, meaning you’re free to plan your day without the worry of missing your pet’s delivery.

    UK MAINLAND ROYAL MAIL

    With this service, you’ll receive your order within two to three working days of it being dispatched. Orders are dispatched every Tuesday and Thursday.

    NORTHERN IRELAND

    Orders to be dispatched to Northern Ireland will be sent via Royal Mail and will arrive within two to three working days.

    BOTTOMLESS BOWL

    If you have subscribed to our Bottomless Bowl you will receive free delivery on orders over £39.

    You will also receive one-hour time windows from DPD as explained above.

    DELIVERIES BELOW £39

    A minimum charge of £4.99 will be applied to all deliveries below £39.

    SAFE PLACE

    If you are going to be out when your delivery arrives we can request for the courier to leave your parcel in a safe place. Just tell us where you would like us to leave your goods when placing your order on the website (applies to deliveries via DPD only).

    INTERNATIONAL DELIVERIES

    We are currently unable to ship outside of the UK. However, if you are looking to have goods shipped internationally we are happy to help put you in touch with suppliers who can help.

    DELAYED DELIVERIES

    Whilst we will always endeavour to meet the estimated timescales for delivery it is inevitable that occasionally delays will occur due to circumstances beyond our control.

    Where delivery is delayed we will keep you informed of the progress of your order and we will seek to find a solution which best suits your needs where possible. Whilst every effort will be made to assist you with a delayed delivery we shall be under no liability for any delay or failure to deliver the products you have ordered within estimated timescales.

    ECO-FRIENDLY PACKING

    Here at The Thoughtful Pet Food Store, we endeavour to be as environmentally friendly as possible. We do not use any plastic packaging when packing your orders, instead using paper and cardboard packing materials to protect your purchase.

    For smaller orders, we currently use Express Packs supplied by DPD. These packs are 100% recyclable and we encourage you to dispose of them properly to help us continue with our eco-friendly mission.